Personal Information
Organization / Workplace
Marina Del Rey, CA United States
Occupation
Speaker, Trainer and Executive Advisor
Industry
Consulting / Advisory
Website
www.DrNatalieNews.com/blog
About
Dr. Natalie is the world’s leading authority in guiding executives to see the business value of social media. As a Forrester Analyst, she led the pack by writing the world's 1st social media ROI model, was a Management Consultant, Chief Strategist at PR & Marketing Firm-- now speakers & conducts Executive Social Business Workshops for executives & staff to:
• Baseline the company's social media programs
• Provide competitive social engagement benchmarks
• Bring alignment on using social to inc revenue & decrease costs
• Guide social software selection
• Increase positive, high-powered team dynamics
• Do more of right things, track progress, get ROI &
Tags
social media roi
social media
customer service
@drnatalie
roi
drnatalie
#custserv
customer experience
getsatisfaction.com
www.drnatalienews.com
social media monitoring
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big data
marketing
customer communities
communities
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empowered customers
natalie petouhoff
smroi
business value of social media
giving attribution to social media
increase customer lifetime value
social analytics
chief customer officer
cio
cto
ceo
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who should control big data
sales
who should control social media
it
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reduction in call volume
agents
average handle time
aht
#drnatalie
self-service
4 key steps to making a business case
risk analysis & mitigation
quanitfy roi
quantify social media benefits
benefits
costs
investment analysis
proposed project
business problem to be solved
executive summary
business case template
crimson-hexagon
social media business case
spigit
spigit conference
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social innovation
empowered crowds
measurement
metrics
case study social media roi
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petouhoff
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dr natalie
social media marketing
social networking
travel
travel and tourism
travel industry
volkswagen
nissan
honda
toyota
mazda
volvo
infiniti
bmw usa
lexus
jaguar
audi
mercedes benz
increase customer acquisition
best type of content to use
improve engagement
competitive analysis
engagement analysis
when to post
content strategy
return on investement
return on engagement
cmo
cmos
content marketing
organizational change
digital experiences
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Presentations
(8)Personal Information
Organization / Workplace
Marina Del Rey, CA United States
Occupation
Speaker, Trainer and Executive Advisor
Industry
Consulting / Advisory
Website
www.DrNatalieNews.com/blog
About
Dr. Natalie is the world’s leading authority in guiding executives to see the business value of social media. As a Forrester Analyst, she led the pack by writing the world's 1st social media ROI model, was a Management Consultant, Chief Strategist at PR & Marketing Firm-- now speakers & conducts Executive Social Business Workshops for executives & staff to:
• Baseline the company's social media programs
• Provide competitive social engagement benchmarks
• Bring alignment on using social to inc revenue & decrease costs
• Guide social software selection
• Increase positive, high-powered team dynamics
• Do more of right things, track progress, get ROI &
Tags
social media roi
social media
customer service
@drnatalie
roi
drnatalie
#custserv
customer experience
getsatisfaction.com
www.drnatalienews.com
social media monitoring
crimson hexagon
big data
marketing
customer communities
communities
social customer service roi
empowered customers
natalie petouhoff
smroi
business value of social media
giving attribution to social media
increase customer lifetime value
social analytics
chief customer officer
cio
cto
ceo
cfo
crm
who should control big data
sales
who should control social media
it
fcr
first contact resolution
contact center agent
reduction in call volume
agents
average handle time
aht
#drnatalie
self-service
4 key steps to making a business case
risk analysis & mitigation
quanitfy roi
quantify social media benefits
benefits
costs
investment analysis
proposed project
business problem to be solved
executive summary
business case template
crimson-hexagon
social media business case
spigit
spigit conference
engagement
innovation
social innovation
empowered crowds
measurement
metrics
case study social media roi
#smroi
petouhoff
digital communications
dr natalie
social media marketing
social networking
travel
travel and tourism
travel industry
volkswagen
nissan
honda
toyota
mazda
volvo
infiniti
bmw usa
lexus
jaguar
audi
mercedes benz
increase customer acquisition
best type of content to use
improve engagement
competitive analysis
engagement analysis
when to post
content strategy
return on investement
return on engagement
cmo
cmos
content marketing
organizational change
digital experiences
See more