What doesn't kill you makes you stronger!
A presentation on the constructive ways for giving and receiving feedback—adapted from: "Developing Leadership Skills", by Alfred Darmanin
Six Things To Remember While Receiving Feedback
(A Performance Appraisal Cheat Sheet )
#Hr #Performance Appraisal #Feedback
__________________________________
Be Open Minded
Listen to all content; suspend judgment about its value
Treat Feedback as Opportunity
This is your opportunity to understand your reviewer’s thinking process. Interrupt and you miss that opportunity to improve.
Clothe With Receptiveness
Adopt an attitude of 100% receptiveness, don’t ever begin to defend or justify your action.
Ask for Clarification. Always
Clarifications are to improve your understanding precisely, not to defend or negate the feedback.
Do not Debate
Whether or how you actually use the feedback is for you to decide later
Finally, Let Silence do the Heavy Lifting
Five signs that indicate silence is needed
Interrupting by talking over some one else
Formulating your response while some one is talking
Using a break in the conversation to create a distraction to change topics
Talking in circles
Monopolizing airtime
___________________
Six Things To Remember While Receiving Feedback
(A Performance Appraisal Cheat Sheet )
#Hr #Performance Appraisal #Feedback
Rajesh Soundararajan
@rajeshsound
Each of the four unique DiSC styles responds differently when faced with conflict.
The better you know how your employees or coworkers will respond to conflict, the better prepared you will be to resolve it.
This document provides tips for receiving feedback effectively. It recommends being open to feedback, thanking people for their comments, avoiding defensiveness, listening to identify areas for improvement, asking for clarification if needed, clearly identifying where you want feedback, considering both positive and critical feedback, and joining conversations to receive additional feedback. The goal is to improve communication through meaningful feedback exchanges.
- Feedback is a continuous process that is important for success, but unhelpful feedback can lead to demotivation and impede learning, while constructive feedback taken in the right spirit can foster growth.
- There are approaches like the "sandwich approach" and "start-stop-start method" that are commonly used to give feedback.
- How feedback shapes our own feedback-giving depends on individual factors like the words used, the experience of the receiver, and the environment. Feedback aims to direct self-reflection and self-actualization.
The Thomas-Kilmann Conflict Mode Instrument assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. The model has 5 conflict modes.
This instrument is useful as a conflict resolution tool.
For more information on how to use the TKI with your team, contact the Corporate Learning Institute at 800-203-6734 or at corplearning@corplearning.com
Giving and receiving feedback helps improve performance and interactions with others. When giving feedback, do so constructively by focusing on positives and being timely. Address issues close to when they occurred. Both the giver and receiver should aim to make it a learning experience, not a criticism. The receiver should listen actively without rejecting the feedback, and ask questions to better understand and apply the feedback.
This document discusses how to effectively receive and respond to feedback. It suggests asking for feedback from knowledgeable sources you trust in order to improve performance. When receiving feedback, listen without defending yourself, ask clarifying questions respectfully, and thank the person for their input. Taking time to consider feedback demonstrates it is being taken seriously. Regularly seeking and responding to feedback appropriately can lead to improved performance and relationships.
What doesn't kill you makes you stronger!
A presentation on the constructive ways for giving and receiving feedback—adapted from: "Developing Leadership Skills", by Alfred Darmanin
Six Things To Remember While Receiving Feedback
(A Performance Appraisal Cheat Sheet )
#Hr #Performance Appraisal #Feedback
__________________________________
Be Open Minded
Listen to all content; suspend judgment about its value
Treat Feedback as Opportunity
This is your opportunity to understand your reviewer’s thinking process. Interrupt and you miss that opportunity to improve.
Clothe With Receptiveness
Adopt an attitude of 100% receptiveness, don’t ever begin to defend or justify your action.
Ask for Clarification. Always
Clarifications are to improve your understanding precisely, not to defend or negate the feedback.
Do not Debate
Whether or how you actually use the feedback is for you to decide later
Finally, Let Silence do the Heavy Lifting
Five signs that indicate silence is needed
Interrupting by talking over some one else
Formulating your response while some one is talking
Using a break in the conversation to create a distraction to change topics
Talking in circles
Monopolizing airtime
___________________
Six Things To Remember While Receiving Feedback
(A Performance Appraisal Cheat Sheet )
#Hr #Performance Appraisal #Feedback
Rajesh Soundararajan
@rajeshsound
Each of the four unique DiSC styles responds differently when faced with conflict.
The better you know how your employees or coworkers will respond to conflict, the better prepared you will be to resolve it.
This document provides tips for receiving feedback effectively. It recommends being open to feedback, thanking people for their comments, avoiding defensiveness, listening to identify areas for improvement, asking for clarification if needed, clearly identifying where you want feedback, considering both positive and critical feedback, and joining conversations to receive additional feedback. The goal is to improve communication through meaningful feedback exchanges.
- Feedback is a continuous process that is important for success, but unhelpful feedback can lead to demotivation and impede learning, while constructive feedback taken in the right spirit can foster growth.
- There are approaches like the "sandwich approach" and "start-stop-start method" that are commonly used to give feedback.
- How feedback shapes our own feedback-giving depends on individual factors like the words used, the experience of the receiver, and the environment. Feedback aims to direct self-reflection and self-actualization.
The Thomas-Kilmann Conflict Mode Instrument assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. The model has 5 conflict modes.
This instrument is useful as a conflict resolution tool.
For more information on how to use the TKI with your team, contact the Corporate Learning Institute at 800-203-6734 or at corplearning@corplearning.com
Giving and receiving feedback helps improve performance and interactions with others. When giving feedback, do so constructively by focusing on positives and being timely. Address issues close to when they occurred. Both the giver and receiver should aim to make it a learning experience, not a criticism. The receiver should listen actively without rejecting the feedback, and ask questions to better understand and apply the feedback.
This document discusses how to effectively receive and respond to feedback. It suggests asking for feedback from knowledgeable sources you trust in order to improve performance. When receiving feedback, listen without defending yourself, ask clarifying questions respectfully, and thank the person for their input. Taking time to consider feedback demonstrates it is being taken seriously. Regularly seeking and responding to feedback appropriately can lead to improved performance and relationships.
Do’s and don’ts giving and receiving feedbackMarie Lonergan
Sometimes feedback is taken as a criticism and people get defensive. When people are defensive they don't listen. Be mindful of how to give constructive feedback
This document discusses the importance of feedback in developing competencies and improving recruitment and development processes. It notes that feedback involves both giving and receiving communication and can reveal blind spots, and that it should be given thoughtfully and voluntarily to help employees choose areas to improve. The document encourages selecting raters and a plan to get feedback, thanking those who provide it, in order to gain a balanced perspective and continue learning and developing skills.
Leadership and the art of receiving feedbackEric De Pooter
A feedback culture is based on the competence of people in receiving feedback. We tend to focus a lot on the skill of giving feedback. The true ( inner ) development lies in the competence of receiving feedback.
Feedback has been a central practice in Agile methods. Unfortunately some feedbacks make people upset. Should I say what I think, or should I shut up to preserve collaboration? This talk gives you the necessary ingredients to express authentic and useful feedbacks (Based on Marshall Rosenberg's NonViolent Communication process).
The document discusses feedback and conflict resolution. Effective feedback (1) can be heard without defensiveness, (2) keeps relationships intact, and (3) validates future interactions. Criteria for effective feedback include describing observable behaviors, timely delivery, ownership of thoughts/feelings, and ensuring clarity. Conflict resolution strategies include avoidance, diffusion, and confrontation. Avoidance leaves doubts while diffusion delays resolution, risking dissatisfaction. Negotiation aims to mutually satisfy all parties through compromise.
This document outlines an training program on communication and self-management skills for supervisors. The program consists of modules on listening skills, giving and receiving feedback, and other topics. It provides an overview of the program structure, acknowledges those involved in its development, and gives details about the first two modules, which focus on listening skills like using open-ended questions and empathy, and on effectively giving and receiving feedback through descriptive behavior and setting goals for improvement.
This document discusses giving and receiving feedback. It covers:
1. The benefits of feedback such as improved performance and building better relationships.
2. Different learning styles like activists, reflectors, theorists and pragmatists and how these may impact receiving feedback.
3. Tips for both giving and receiving feedback effectively, including being specific, focusing on behavior not personality, and using active listening skills.
4. Potentially difficult scenarios for giving feedback and things to watch out for like biases. Regular practice is emphasized for developing feedback skills.
Active listening, Why and How to improve your listening skillsBabu Appat
This document discusses the importance of active listening and provides tips to improve listening skills. It notes that most people only remember 25-50% of what they hear in a conversation. To actively listen, one should pay full attention without distractions, acknowledge what the speaker says through body language and verbal cues, reflect back and ask questions to confirm understanding, refrain from judgment, and respond appropriately. Mastering active listening requires concentration but leads to better communication, relationships and workplace success.
This document discusses the challenges of giving and receiving feedback. It notes that feedback triggers emotional responses related to truth, relationships, and identity. Effective feedback separates appreciation, coaching, and evaluation and considers the purpose and perspective of both the giver and receiver. Blinspots exist in how we see ourselves versus how others see us. Managing identity as a fixed trait versus a growth mindset impacts our openness to feedback. The document provides tips for leaders, teams, and individuals to improve feedback conversations.
This document outlines a communications lab on giving and receiving feedback. The objectives are to learn effective strategies for giving feedback in a constructive way and receiving feedback well. The agenda includes sections on giving positive and constructive feedback using specific formulas and guidelines. It also covers receiving feedback by actively listening and asking questions. Participants will practice these skills through role plays and exercises. The document provides resources for additional feedback-related training opportunities.
The use of ICT tools to involve students in their learning/assessment processCristina Palomeque
This document discusses a study that used blogs to involve students in self and peer assessment of oral presentations. The study aimed to develop students' autonomy, communication skills, and key competences. Students gave feedback on presentations through a class blog. The feedback was analyzed to see if it reflected the assessment criteria and how politeness strategies were used. Most positive feedback addressed presentation structure and materials, while negative feedback focused more on external factors. Students generally used positive politeness strategies when providing feedback, though some used direct negative comments. The experience helped meet learning objectives but had some technical and timing issues. Blogs show potential for developing students' skills if integrated throughout a course.
The document discusses giving and receiving feedback. It defines feedback as information about the result of an event or phenomenon that influences future similar events. The document outlines how to ask for feedback by selecting a trusted colleague, preparing what to discuss, and being specific about strengths and areas for growth. It also provides guidance on receiving feedback by being open-minded and asking questions, and on giving feedback by being realistic, specific, sensitive, and focusing on observations rather than judgments. The goal of feedback is learning and improvement rather than being punitive.
Do you think you get enough feedback about how you can be more effective from your boss?.... Your team probably thinks the same about you.
Receiving good feedback gives you powerful information that can dramatically decreases the time required to master a skill or help you blow down the barriers that prevent you from getting to the next level. If only you knew.
COMMUNICATION PROCESS; COMMUNICATION EFFECTIVENESS & FEEDBACKDeepika Malhotra
The document discusses various aspects of effective communication including the communication process, elements, models, forms, barriers, and techniques to improve effectiveness. It describes communication as the transmission of information from a sender to a receiver with the goal of understanding. Key aspects of the process include encoding and decoding messages, as well as providing feedback. Establishing open communication channels through listening, being sensitive to perspectives, and giving timely feedback can help teams communicate effectively and achieve their goals.
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
There is an art to giving and receiving feedback. To get better, feedback is necessary – but it also can backfire if handled poorly. This session is for managers and non-managers and addresses the art of feedback and working with subordinates or peers/team members.
Oak Brook Hills Hilton joined forces with The Corporate Learning Institute (CLI) to develop the new state-of-the-art Adventure Campus with leadership training and team building capabilities. For inquiries into possible group trainings for your organization fill out the interest form below or visit our website at corplearning.com.
The document provides tips for improving presentations in bite-sized reads from the Corporate Learning Institute. It includes links to articles on presenting like Steve Jobs with lessons on captivating audiences. Tips are also provided on creating innovative infographics by focusing the information and visualizing it with colors and lines. The document encourages utilizing polling applications like Poll Everywhere and ends by promoting the Corporate Learning Institute for organizational development needs.
This document provides tips for transitioning from a peer role to a leadership role. It recommends meeting one-on-one with direct reports to clarify expectations, responsibilities, and goals. It also stresses the importance of setting boundaries in the new role, treating all employees equally, and being firm but fair with enforcement of policies. The document concludes by advising leaders to seek guidance from others who have made the transition successfully.
Do’s and don’ts giving and receiving feedbackMarie Lonergan
Sometimes feedback is taken as a criticism and people get defensive. When people are defensive they don't listen. Be mindful of how to give constructive feedback
This document discusses the importance of feedback in developing competencies and improving recruitment and development processes. It notes that feedback involves both giving and receiving communication and can reveal blind spots, and that it should be given thoughtfully and voluntarily to help employees choose areas to improve. The document encourages selecting raters and a plan to get feedback, thanking those who provide it, in order to gain a balanced perspective and continue learning and developing skills.
Leadership and the art of receiving feedbackEric De Pooter
A feedback culture is based on the competence of people in receiving feedback. We tend to focus a lot on the skill of giving feedback. The true ( inner ) development lies in the competence of receiving feedback.
Feedback has been a central practice in Agile methods. Unfortunately some feedbacks make people upset. Should I say what I think, or should I shut up to preserve collaboration? This talk gives you the necessary ingredients to express authentic and useful feedbacks (Based on Marshall Rosenberg's NonViolent Communication process).
The document discusses feedback and conflict resolution. Effective feedback (1) can be heard without defensiveness, (2) keeps relationships intact, and (3) validates future interactions. Criteria for effective feedback include describing observable behaviors, timely delivery, ownership of thoughts/feelings, and ensuring clarity. Conflict resolution strategies include avoidance, diffusion, and confrontation. Avoidance leaves doubts while diffusion delays resolution, risking dissatisfaction. Negotiation aims to mutually satisfy all parties through compromise.
This document outlines an training program on communication and self-management skills for supervisors. The program consists of modules on listening skills, giving and receiving feedback, and other topics. It provides an overview of the program structure, acknowledges those involved in its development, and gives details about the first two modules, which focus on listening skills like using open-ended questions and empathy, and on effectively giving and receiving feedback through descriptive behavior and setting goals for improvement.
This document discusses giving and receiving feedback. It covers:
1. The benefits of feedback such as improved performance and building better relationships.
2. Different learning styles like activists, reflectors, theorists and pragmatists and how these may impact receiving feedback.
3. Tips for both giving and receiving feedback effectively, including being specific, focusing on behavior not personality, and using active listening skills.
4. Potentially difficult scenarios for giving feedback and things to watch out for like biases. Regular practice is emphasized for developing feedback skills.
Active listening, Why and How to improve your listening skillsBabu Appat
This document discusses the importance of active listening and provides tips to improve listening skills. It notes that most people only remember 25-50% of what they hear in a conversation. To actively listen, one should pay full attention without distractions, acknowledge what the speaker says through body language and verbal cues, reflect back and ask questions to confirm understanding, refrain from judgment, and respond appropriately. Mastering active listening requires concentration but leads to better communication, relationships and workplace success.
This document discusses the challenges of giving and receiving feedback. It notes that feedback triggers emotional responses related to truth, relationships, and identity. Effective feedback separates appreciation, coaching, and evaluation and considers the purpose and perspective of both the giver and receiver. Blinspots exist in how we see ourselves versus how others see us. Managing identity as a fixed trait versus a growth mindset impacts our openness to feedback. The document provides tips for leaders, teams, and individuals to improve feedback conversations.
This document outlines a communications lab on giving and receiving feedback. The objectives are to learn effective strategies for giving feedback in a constructive way and receiving feedback well. The agenda includes sections on giving positive and constructive feedback using specific formulas and guidelines. It also covers receiving feedback by actively listening and asking questions. Participants will practice these skills through role plays and exercises. The document provides resources for additional feedback-related training opportunities.
The use of ICT tools to involve students in their learning/assessment processCristina Palomeque
This document discusses a study that used blogs to involve students in self and peer assessment of oral presentations. The study aimed to develop students' autonomy, communication skills, and key competences. Students gave feedback on presentations through a class blog. The feedback was analyzed to see if it reflected the assessment criteria and how politeness strategies were used. Most positive feedback addressed presentation structure and materials, while negative feedback focused more on external factors. Students generally used positive politeness strategies when providing feedback, though some used direct negative comments. The experience helped meet learning objectives but had some technical and timing issues. Blogs show potential for developing students' skills if integrated throughout a course.
The document discusses giving and receiving feedback. It defines feedback as information about the result of an event or phenomenon that influences future similar events. The document outlines how to ask for feedback by selecting a trusted colleague, preparing what to discuss, and being specific about strengths and areas for growth. It also provides guidance on receiving feedback by being open-minded and asking questions, and on giving feedback by being realistic, specific, sensitive, and focusing on observations rather than judgments. The goal of feedback is learning and improvement rather than being punitive.
Do you think you get enough feedback about how you can be more effective from your boss?.... Your team probably thinks the same about you.
Receiving good feedback gives you powerful information that can dramatically decreases the time required to master a skill or help you blow down the barriers that prevent you from getting to the next level. If only you knew.
COMMUNICATION PROCESS; COMMUNICATION EFFECTIVENESS & FEEDBACKDeepika Malhotra
The document discusses various aspects of effective communication including the communication process, elements, models, forms, barriers, and techniques to improve effectiveness. It describes communication as the transmission of information from a sender to a receiver with the goal of understanding. Key aspects of the process include encoding and decoding messages, as well as providing feedback. Establishing open communication channels through listening, being sensitive to perspectives, and giving timely feedback can help teams communicate effectively and achieve their goals.
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
There is an art to giving and receiving feedback. To get better, feedback is necessary – but it also can backfire if handled poorly. This session is for managers and non-managers and addresses the art of feedback and working with subordinates or peers/team members.
Oak Brook Hills Hilton joined forces with The Corporate Learning Institute (CLI) to develop the new state-of-the-art Adventure Campus with leadership training and team building capabilities. For inquiries into possible group trainings for your organization fill out the interest form below or visit our website at corplearning.com.
The document provides tips for improving presentations in bite-sized reads from the Corporate Learning Institute. It includes links to articles on presenting like Steve Jobs with lessons on captivating audiences. Tips are also provided on creating innovative infographics by focusing the information and visualizing it with colors and lines. The document encourages utilizing polling applications like Poll Everywhere and ends by promoting the Corporate Learning Institute for organizational development needs.
This document provides tips for transitioning from a peer role to a leadership role. It recommends meeting one-on-one with direct reports to clarify expectations, responsibilities, and goals. It also stresses the importance of setting boundaries in the new role, treating all employees equally, and being firm but fair with enforcement of policies. The document concludes by advising leaders to seek guidance from others who have made the transition successfully.
The SMART acronym is a goal setting tool used to ensure goal achievement success. We suggest goal setting can be improved by turning SMART goals into SMARTER goals.
According to John J. Gabarro and John P. Kotter, managing your boss means “working with your superior to obtain the best possible results for you, your boss, and the company.”
8 tips are outlined to help achieve the best results possible.
This document provides an overview of the DiSC assessment tool. It describes DiSC as a snapshot of preferences that helps understand strengths and limitations for building relationships, but is not meant to label people. The four DiSC preferences - Dominance, Influence, Steadiness, and Conscientiousness - each have different motivations and potential limitations. The document encourages using DiSC to communicate more effectively while meeting others' needs, rather than labeling people.
The document provides tips for effective communication in bite-sized sections called Two-Minute Reads. It discusses developing assertive communication skills, having crucial conversations, and putting communication skills together. The Corporate Learning Institute (CLI) provides these free resources to help organizations improve in concise ways. CLI can help organizations with their overall development needs.
Trello is a collaboration tool that allows users to organize projects into boards. Boards contain lists where cards with information can be added and rearranged as tasks are worked on. Users can comment and attach files to cards to share updates and files with team members working on a project.
One of Chicago's largest candy manufacturers called upon CLI to develop a two-day leadership "academy" which would allow managers and supervisors to move from "good" management practices to "great" management practices.
1. Be tactical: Create an expectation that you will add a certain number of people to your network each quarter.
2. Reach out: An email is a good way to arrange a meeting, but can be easily ignored. Think about a phone call, or stopping by the person’s desk-all more personal ways of requesting a meeting.
3. Make networking a two-way street: Look at networking, as a way of helping others, be an extra pair of hands, offer advice or even expertise. Many people expand their network by volunteering for interesting projects, another way to develop skills as well as relationships.
4. Ask to meet, share a lunch, a quick cup of coffee or even a phone meeting: Let your curiosity guide you! Find out what motivates your interviewee, how they have navigated their career path, and how their functional area operates.
5. Seek to understand the other: what are the needs, role and work realities of the person you want to meet with?
6. Focus on finding people that are relevant to you: You can learn a lot by connecting with people who are a value-add to your current work and functional area. Take the time to think about which connections would be more relevant and useful for your work. And think about variety-and working outside your functional area to connect across your organization.
7. Make a habit of introducing people: To increase information flow, be that person who connects people together.
8. Keep your networking meetings short and organized: Consider creating a short agenda, or writing your questions down, and be sensitive to the time limits of the other person.
9. Don’t feel bad if you are turned down: Everyone is busy, perhaps there will be a time in the future to connect.
10. Follow-up: If you made a commitment during your networking meeting, be sure to follow up and do what you said you would do.
Find out more about how CLI can help your organization by going to www.corplearning.com, or by calling 1.800.203.6734.
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630-347-6333
scain@corplearning.com
There are five competencies that make up Emotional Intelligence. CLI worked with the company’s leaders to develop their own self awareness, self regulation, self motivation/resilency, empathy and development of effective relationships.
This project preparation worksheet helps users organize and plan projects. It has two steps - the first identifies the project goals, resources, collaborators and other details. The second step identifies and prioritizes each project step into categories of urgent, important, or nice to do/delegate. Each item is on a movable and typeable "sticky note" to make the tool interactive and easy to use.
Strategic planning is often perceived as a daunting task. By following the tips and team building strategies for Strategic Planning outlined below, your organization will not only complete the Strategic Planning session, but will also work through Team Building Strategies that will take your organization’s team to new heights!
Check out what CLI can do to help your organization with Strategy. Visit www.mystrategicsolution.com for more information!
This document describes a new approach to conducting a SWOT analysis called a "SWOT Gallery Walk". It involves spreading out large poster boards with the categories of Strengths, Weaknesses, Opportunities, and Threats around a room and having participants provide feedback on each category by writing notes on post-it notes and placing them on the relevant boards. The goals are to generate a shared understanding of strategic issues, build on strengths, address weaknesses, capitalize on opportunities, mitigate threats, and help develop a strategic direction.
The Team Challenge Cup is a 2-8 hour event that allows your group to experience real team work. The activities that we choose depend upon the message that you want to send your group, the physical ability levels of the participants, and the location of the event.
We will help you develop a custom-designed program that develops enthusiasm, collaboration, creative thinking, communication and trust.
You can add classroom sessions, a field guide or even a certificate of achievement so that the event becomes a reference point for team success.
The Corporate Learning Institute is teaming up with Monty Roberts for the Life Lessons Workshop June 1st! Reserve your spot now!!
This workshop will inspire you and provide a hands-on forum for you to learn. Monty Roberts, the famous New York Times Author and Horse Gentler, will share his life lessons with inspiring stories.
A team check in allows you to quickly get a sense of people's energy and intentions. The team check in asks that each member report how they are doing on a 1-10 scale both personally and professionally. The leadership opportunity is to ask, "How can we get you to a 10?"
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