Paktel

Managem
ent
informati
on
system
Group members:

Objectives

• History and background
• Value added services
• Hard ware infrastructure of Paktel
• Involvement in IS development
• IS frame work
• IS components
• Strategic IS with value chain

Objectives (cont.d)
• DBMS
• Telecommunication network model
• DSS & EIS
• Cross functional systems
• CRM
• Paktel Expert system
• HRIS

Objectives (cont.d)
• Re-engineer & re design
• BPO
• B-to-B & B-to-C
• Procurement system
• CMM & ISO
• Recommendation
• Conclusion

History & Background
• Initiator in Pakistan in 1991.
• Start with digital service.
• Covert in GSM in 2004.
• Currently is in 22 cities of Pakistan.
• Basic focus is customer satisfaction.
• Now is growing very fast.

Paktel
mission

Plain & Simple
…Our Customers Come
First!

Value added services
• Call center
- to handle high-volume of inbound or outbound
calls and provide services, including customer
support, operator services, directory assistance,
and outbound telemarketing
• Can be use
• -telemarketing, sales, customer support
-may contain a few or hundreds of agents
• Infrastructures, computer supports and
well trained human resources.

• In paktel
- two call center, Karachi &Lahore
- 100 agent in Karachi & 50 in
Lahore.
- 24 hours service.

• PIN & PUK
-use in when switch on mobile,
0000.for three time. if more
punched,sim block.
- can get puk from call center

• International SMS
-facility of international SMS
method is
• Write your message
• Enter recipient’s number as described below:
• (00)(Country Code) Subscriber Number)
• Send

• Conference calling:
-can talk two different people.
-place one call after online dial
second.

• Call waiting:
- aware you about new call during
first call through beep and
CLI.
-if you want replace hold first
and check new, if not will divert
to mail box.
• Activate:* 43 # (One Time)
• Deactivate:# 43 #

• Voice mail
-use if you are absent or mobile is
switch off,meesage will go to
Paktel mail box.
• No activation charges
• No monthly charges
• Rs. 1.5 per message retrieval

• Call forwarding:
-if you are absent or switch off
your mobile will divert to another
no.

• Caller line identification:
- can know the no. of caller
before attending. and name if
you stored.

• Feed back
- paktel also get fed back from
Customers through internet.

Hardware
infrastructure of
Paktel
• Paktel is using
• Intel base as server for windows
• Acquire UNIX server for Linux operating
system but still is not in use.
• Solaris server.
• HP for Client and monitor of Philips and
Samsung
• Sun for sun financial

Hardware
infrastructure of
Paktel
• For HR dept:
– Intel based servers
– hp and dell computers.

Software
infrastructure of
Paktel
• Oracle server engine for database.
• Oracle developer.
• Windows XP professional.
• Windows 2000 for server.
• Windows 2000 professional for clients.
• Office XP

Software
infrastructure of
Paktel
• Acrobat reader.
• MacAfee antivirus.
• VB.Net

Involvement in
information system
development
• In IS development
- according to need they develop there system,
like going to develop CRM and think about ERP.
• Recommendation:
- must develop procurement system
to save time.
- must develop IS to connect with franchisee, and
develop marketing system.

Information System
Framework
• Hared wares:
• Solaris server.
Samsung

Information System
Framework
• Office XP
• Acrobat reader.
• VB.Net

Information system
components
• people:
-facilitating to people with the help of
web site.
• End user:
- well train.
Specialist :
- ability to develop any type of system
including ERP.

Information system
components
• Hardware resources:
• Solaris server.
Samsung

Information system
components
• Software resources:
• Office XP
• Acrobat reader.
• VB.Net

Information system
components
• Data resources:
- have own database ,on any time can access.
about customer.
Net working:
-LAN, WAN
- star topology
-intranet
by management(e-mail,can access selected
employee.
by emmploy( can access about their relevant job)

Information system
components

• Extranet:
-for suppliers
-for stakeholders

Strategic IS with
their value chain
• Add value to its products and services as follows
• Products , sim (cad, cam)
• Services
- using different logistics to add value by providing
good services, using
• Inbound logistics
• Outbound logistics
• Just In Time(JIT)

Database
management system
• Two type of database
-User database
-Billing system database
• Total size 500GB,ability 10000 transaction /sec.
• Located in Islamabad.
• using by the following departments
-Purchase department
-Marketing department
-Human resource department

Database
management system
• Tool:
-Oracle self developer used for user
data base
-VB.Net used for system linkage to
database

Data Warehouse
• RFI generated from related person to IT
dept.
• Reports generated for decision making
purpose.
Recommendation:
-Should adopt proper system like
Mobilink.

Telecommunication Network
Model
• Terminals
• Telecommunication Processors
• Telecommunication Channels
• Computers
• Telecommunication Control Software

Terminals
• Nodes and Links created for connectivity
between network and terminals.
• Different Links supported to flow of data, voice
and videos from one node to other.
• Input/output devices used to transmit or receive
the data.

Telecommunication
Processors
 Devices used to
• support data transmission and reception
between terminals and computers in following
manners.
- convert data from digital to analog and back.
- control speed, accuracy and efficiency.

Cont…
(Devices)
• Voice Chip:
- microelectronic device to store messages in digital form.

• Modems:
- to convert digital (data) signals to analog and vice versa.

• CSU/DSU:
– Channel Server Unit/Digital Server Unit
– to terminate telephone company equipment and
– to prepare data for router interface.

Cont…
(Devices, Tools and Techniques)

 Supported by different tools and teqniques To transfer,
• Video
• Data
• Voice

*Optical Transfer Methods (OTM)
* Packet Switching
* Asynchronous Transfer Mode (ATM)
* Switches of ZTE.

Telecommunication Channels

• Microwave
• Satellite
• Fiber Optics

Computers
 Mainframe Computers:
- used as a host computer
- data collect from electronic equipment.
• NEC SX4
• Fujitsu M1600

 Midrange Computers:
- used as a front end processor
• SUN sparce

 Micro Computers:
- used as network server
- for further processing
• Sun Servers
• Fujitsu DS90s

Telecommunication Control Software

 To control all the functions and
processes in telecommunication
network.
• Sag Logic Software:
- to control voice, data and wireless
- to shift billing formats, locations and
users.
- for switches, circuits and policies.
- to control inventory, usage, capacity,
over charges and credits.

Cont…
• BM 6.0 software:

- to improve business performance.
- to reduce cost.
- to get control over business
processes.
- to increase revenue.

Recommendations
• They need professional from recipients to manager.
• They should provide proper working environment.
• They should also adopt a customize software in the place f ERP because
their setup is not very big.
• They should also adopt CRM to attract, retain the customers.
• They should also expand their network coverage as soon as possible./
• They should also work on to provide Web sms service on GSM network.
• They should also improve business to business network and also expand it,
and also improve their Business to customer commerce.
• They should also adopt procurement system and need of supply chain

Paktel

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