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hybris presentation
for
UNIC / Cap Gemini
Event
Product information – Consistency is key!
Product information – customer frustration alert!!!
Today: Channel specific Applications
no view across channels; directly integrated in numerous backend
systems

Online

In Store

Call Center

Mobile

Data

Data

Data

Data

BACK OFFICE

ERP

Warehouse

BSS

CRM

OSS

Suppliers
New Software Category to support New Customer Behavior
from a collection of point solutions to a modular, homogeneous, omnichannel platform
FRONT OFFICE

TV

Console

Web

POS

Mobile

Call
Center

Social

Print

channels (channel optimized customer experience)
commerce logic and processes (merchandizing, order management,..)
content (products, customers, orders, inventory)
BACK OFFICE

ERP

Warehouse

BSS

CRM

OSS

Suppliers
New Software Category to support New Customer Behavior
from a collection of point solutions to a modular, homogeneous, omnichannel platform
FRONT OFFICE

TV

Console

Web

POS

Mobile

Call
Center

omni-channel logic

Social

Print

order management

master data
omni-channel
touch points

platform

BACK OFFICE

ERP

Warehouse

BSS

CRM

OSS

Suppliers
Platform: hybris Commerce for B2C or B2B
Comprehensive but modular functionality

8
hybris Commerce Accelerator
Best practice storefronts including mobile
Integrated & usability friendly cockpits
hybris goes TV
BizX Business Impact
hybris Omni-Channel Business Improvements
hybris Omni-Channel Business Improvements
BizX Business Impact

*

*Source: 2012 hybris Customer Survey
hybris & SAP – der logische Schritt

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