Innovations from Dreamforce

Learn about the latest innovations straight from
Dreamforce'18
Nov 13, 2018
Liv Törnquist & Christen Seeberg - Solution Engineers
ltoernquist@salesforce.com
cseeberg@salesforce.com
Example highlights you don't want to miss!

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions
proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other
than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other
financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded
services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and
services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of
our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer
deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that
could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for
the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our
Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or
at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and
does not intend to update these forward-looking statements.
Statement under the Private Securities Litigation Reform Act of 1995
Forward-Looking Statement

We Are All Moving Forward
4thIndustrial
Revolution
3rdIndustrial
Revolution2ndIndustrial
Revolution1stIndustrial
Revolution
Steam
Electricity
Computing
Connected
1700s 1800s 1900s Today

Learning with Trailhead
Productivity with Quip
Getting smarter with Einstein
Agenda

Learning with Trailhead
Agenda

Internal Content
External Slide Decks
Public Trailhead Content
Custom Welcome Video
Peer Assessment
Volunteer Links

Learning
Leaderboard
Badge
Dashboard

Resources to Learn More
bit.ly/myTrailhead
Learn with
Trailhead
Trailhead.com
myTrailhead
Overview

QUIZ:
How many badges (completed modules) have been taken on
Trailhead?

Connect the Tools You Depend On
Connected CRM | Salesforce Integrations
Built for today’s workers | Rich Social Interactions
Build team alignment | Built-in Chat
Make faster decisions | Mobile First Experience
Communicate in Context
Collaborate on Everything
Salesforce for Collaboration
Coordinate projects | Mobile Cloud Documents
Drive transparency | Spreadsheets for Teams
Extend collaboration anywhere | Live Apps Ecosystem
Custom enterprise deployments | Virtual Private Cloud Deployment
Collaboration
37%
faster projects
Quip is a modern collaboration platform that fuels a culture of action
Grow ideas | Social Slides
Source: Customer Relationship Survey conducted. September 2016 among 683 customers.
NEW
NEW
NEW

Project Complete0 Decisions
1
2
Another
meeting
Mission
accomplished
15 Emails
3 Meetings
0 Emails
1 Meeting
Work faster without email and meetings

QUIZ:
How many Quip Apps are there?

Getting smarter with Einstein
Agenda

Automate Workflows
Increase case deflection | Einstein Bots
Discover business trends | Einstein Discovery
Build custom predictions | Einstein Prediction Builder
Predict Outcomes
Discover Insights
Built on the world’s #1 CRM platform
Einstein is Your Smart CRM Assistant
Classify images & text | Einstein Vision & Language
Conversationally interact with Salesforce | Einstein Voice
Deliver optimal recommendations |
Einstein Next Best Action
Recommend Actions
Einstein
Source: Salesforce 2018
predictions
per day
3B+
NEW
NEW

Introducing:EinsteinVoice
“Talk to Salesforce”
Einstein Voice Bots for
your customer
Updates | Briefing | Dashboards
Einstein Voice Assistant for
Salesforce Users

QUIZ:
How many prediction are made with Einstein every month?

Innovations from Dreamforce

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