This case study examines how three companies - Heidelberg, Honeywell, and Eaton - developed smart products and services using information technology. Heidelberg used sensors and networking in printing presses to remotely monitor equipment and optimize performance. Honeywell deployed a remote control system at oil refineries to reduce costs. Eaton created a home monitoring system using various sensors to alert homeowners of issues. The companies benefited from lower maintenance costs, increased services revenue, and expanded customer bases by developing these smart product and service strategies.