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Look into the future
How to tell which companies are most likely to buy based on web activity
In a complex sale, the buyer’s journey is
70% complete by the time they’re ready to
      engage with a live sales person

                                      -SiriusDecisions


                                             -SiriusDecisions
Twitter: @shariajohnston @adamgreco          Slide 2
The Silent Majority




         95% Unknown


  Twitter: @shariajohnston @adamgreco   Slide 3
Website engagement is the
         single biggest predictor of
                buying intent




Twitter: @shariajohnston @adamgreco   Slide 4
Sample of Accounts that closed Q32012




   Twitter: @shariajohnston @adamgreco   Slide 5
Power of Identity



When we know a prospect’s purchase intent and visitor’s
account identity, we can:


•   Personalize our Marketing
•   Alert Sales
•   Measure Marketing Effectiveness




     Twitter: @shariajohnston @adamgreco   Slide 6
Analog Body Language

                                        •         What is your name?
                                        •         Who do you work for?
                                        •         What industry are you in?
                                        •         How did you hear about us?
                                        •         What problems can I help
                                                  you solve?




  Twitter: @shariajohnston @adamgreco   Slide 7
Analog Body Language

The key to B2B sales has always been listening to your
prospects and directing the resources and people they need
to help close the deal
•    Listen to pain points
•    Share product information
•    Connect to product specialists and sales




      Twitter: @shariajohnston @adamgreco   Slide 8
Digital Body Language


Website visitors indicate interest in your products
      or services with every website click




   Twitter: @shariajohnston @adamgreco   Slide 9
Digital Body Language


Website visitors indicate interest in your products
      or services with every website click




   Twitter: @shariajohnston @adamgreco   Slide 10
But Who Are They?


     Most B2B website visitors are anonymous




   Twitter: @shariajohnston @adamgreco   Slide 11
But Who Are They?


    If your prospect could talk to you through the
             website what would he say?
•   I came to you from the keyword “CRM”
•   I clicked to view your “Sales Cloud” product
•   I have been to your website 3 times




      Twitter: @shariajohnston @adamgreco   Slide 12
Identify the Unknown

Using tools like Demandbase, we could see who was on our website




                                                     s.eVar10=“Symantec”;
                                                     s.eVar11=“High-Tech”;
                                                     s.eVar12=“10,000+ Employees”;




    Twitter: @shariajohnston @adamgreco   Slide 13
Identify the Unknown

Using tools like Demandbase, we could see who looked at products




    Twitter: @shariajohnston @adamgreco   Slide 14
Identify the Unknown

By combining Web Analytics tools and Demandbase, we could
 see which products were being viewed by named accounts




  Twitter: @shariajohnston @adamgreco   Slide 15
Track Named Accounts

            Imagine being able to see which named accounts
                    view your key conversion pages




  Twitter: @shariajohnston @adamgreco   Slide 16
Track Named Accounts

           See all website pages named accounts are viewing




  Twitter: @shariajohnston @adamgreco   Slide 17
Track Named Accounts

                           See website paths by named account




  Twitter: @shariajohnston @adamgreco      Slide 18
Track Named Accounts

                  Track Visitor Engagement by named account




  s.events=“50”;
  s.eVar11=“+50”;




  Twitter: @shariajohnston @adamgreco   Slide 19
Track Named Accounts

                       Quantify named account success actions




  Twitter: @shariajohnston @adamgreco    Slide 20
Track Named Accounts

                       Quantify named account success actions




  Twitter: @shariajohnston @adamgreco    Slide 21
Investigate Correlations
                  Look for relationships between Named Account
                         activity and post-website success




    Twitter: @shariajohnston @adamgreco   Slide 22
Track Named Accounts

                         Set Alerts to notify Sales when named
                          accounts reach engagement targets




  Twitter: @shariajohnston @adamgreco      Slide 23
Track Named Accounts

              Segment website behavior for named accounts
                                        engagement targets




  Twitter: @shariajohnston @adamgreco           Slide 24
Target Named Accounts

              Deliver customized content to named accounts

                     Noo




        If Industry =                   Yes
         High-Tech




                      No




  Twitter: @shariajohnston @adamgreco         Slide 25
Target Named Accounts

 Use advanced techniques like display ad re-targeting to show
         prospects your content wherever they are




  Twitter: @shariajohnston @adamgreco   Slide 26
Target Named Accounts

Proactively initiate chat sessions with targeted named accounts




   Twitter: @shariajohnston @adamgreco   Slide 27
Web Analytics Demystified B2B Recommendations

•   Don’t give up on the 95% of unknown B2B visitors
•   Don’t wait until it is too late to figure out which
    companies are interested in your products
•   Use all information possible to help sales close deals
•   Be proactive about selling by listening to your prospects’
    digital body language




      Twitter: @shariajohnston @adamgreco   Slide 28

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Look into the future: How to tell which companies are most likely to buy based on web activity

  • 1. Look into the future How to tell which companies are most likely to buy based on web activity
  • 2. In a complex sale, the buyer’s journey is 70% complete by the time they’re ready to engage with a live sales person -SiriusDecisions -SiriusDecisions Twitter: @shariajohnston @adamgreco Slide 2
  • 3. The Silent Majority 95% Unknown Twitter: @shariajohnston @adamgreco Slide 3
  • 4. Website engagement is the single biggest predictor of buying intent Twitter: @shariajohnston @adamgreco Slide 4
  • 5. Sample of Accounts that closed Q32012 Twitter: @shariajohnston @adamgreco Slide 5
  • 6. Power of Identity When we know a prospect’s purchase intent and visitor’s account identity, we can: • Personalize our Marketing • Alert Sales • Measure Marketing Effectiveness Twitter: @shariajohnston @adamgreco Slide 6
  • 7. Analog Body Language • What is your name? • Who do you work for? • What industry are you in? • How did you hear about us? • What problems can I help you solve? Twitter: @shariajohnston @adamgreco Slide 7
  • 8. Analog Body Language The key to B2B sales has always been listening to your prospects and directing the resources and people they need to help close the deal • Listen to pain points • Share product information • Connect to product specialists and sales Twitter: @shariajohnston @adamgreco Slide 8
  • 9. Digital Body Language Website visitors indicate interest in your products or services with every website click Twitter: @shariajohnston @adamgreco Slide 9
  • 10. Digital Body Language Website visitors indicate interest in your products or services with every website click Twitter: @shariajohnston @adamgreco Slide 10
  • 11. But Who Are They? Most B2B website visitors are anonymous Twitter: @shariajohnston @adamgreco Slide 11
  • 12. But Who Are They? If your prospect could talk to you through the website what would he say? • I came to you from the keyword “CRM” • I clicked to view your “Sales Cloud” product • I have been to your website 3 times Twitter: @shariajohnston @adamgreco Slide 12
  • 13. Identify the Unknown Using tools like Demandbase, we could see who was on our website s.eVar10=“Symantec”; s.eVar11=“High-Tech”; s.eVar12=“10,000+ Employees”; Twitter: @shariajohnston @adamgreco Slide 13
  • 14. Identify the Unknown Using tools like Demandbase, we could see who looked at products Twitter: @shariajohnston @adamgreco Slide 14
  • 15. Identify the Unknown By combining Web Analytics tools and Demandbase, we could see which products were being viewed by named accounts Twitter: @shariajohnston @adamgreco Slide 15
  • 16. Track Named Accounts Imagine being able to see which named accounts view your key conversion pages Twitter: @shariajohnston @adamgreco Slide 16
  • 17. Track Named Accounts See all website pages named accounts are viewing Twitter: @shariajohnston @adamgreco Slide 17
  • 18. Track Named Accounts See website paths by named account Twitter: @shariajohnston @adamgreco Slide 18
  • 19. Track Named Accounts Track Visitor Engagement by named account s.events=“50”; s.eVar11=“+50”; Twitter: @shariajohnston @adamgreco Slide 19
  • 20. Track Named Accounts Quantify named account success actions Twitter: @shariajohnston @adamgreco Slide 20
  • 21. Track Named Accounts Quantify named account success actions Twitter: @shariajohnston @adamgreco Slide 21
  • 22. Investigate Correlations Look for relationships between Named Account activity and post-website success Twitter: @shariajohnston @adamgreco Slide 22
  • 23. Track Named Accounts Set Alerts to notify Sales when named accounts reach engagement targets Twitter: @shariajohnston @adamgreco Slide 23
  • 24. Track Named Accounts Segment website behavior for named accounts engagement targets Twitter: @shariajohnston @adamgreco Slide 24
  • 25. Target Named Accounts Deliver customized content to named accounts Noo If Industry = Yes High-Tech No Twitter: @shariajohnston @adamgreco Slide 25
  • 26. Target Named Accounts Use advanced techniques like display ad re-targeting to show prospects your content wherever they are Twitter: @shariajohnston @adamgreco Slide 26
  • 27. Target Named Accounts Proactively initiate chat sessions with targeted named accounts Twitter: @shariajohnston @adamgreco Slide 27
  • 28. Web Analytics Demystified B2B Recommendations • Don’t give up on the 95% of unknown B2B visitors • Don’t wait until it is too late to figure out which companies are interested in your products • Use all information possible to help sales close deals • Be proactive about selling by listening to your prospects’ digital body language Twitter: @shariajohnston @adamgreco Slide 28
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