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Ali Asgar Juzer, Advisory Consultant
AWS Professional Services
Setting up a Cloud Centre of Excellence
(CCoE) For Enterprise Customers
Session Agenda
1. What is a Cloud Centre of Excellence
2. Why and when do enterprises need a CCoE
3. How to establish a CCoE
4. How to operationalize and evolve a CCoE
5. How to measure performance and continuously improve a CCoE
What is a Cloud Centre of Excellence (CCoE)
A Cloud Centre of Excellence (CCoE)
is a corporate group or team
that leads other employees and the organization as a whole
in cloud adoption, migration and operation.
Realm of CCoE:
Research
Evangelize
Apply
Lead
Mentor
Known by many names:
• Cloud Competency Centre
• Cloud Capability Centre
• Cloud Knowledge Centre
• Cloud Strategy & Enablement Team
• Cloud Tiger Team
What happens without CCoE
Lack of communicationLack of directionLack of understanding
What happens with CCoE
• Architectural best practices
• Operational best practices
• Better governance and effective program
management
• Quicker deployment cycles
• Increased collaboration within teams
• Faster adoption and migration
• Lower cost of IT
• Better business value
Enterprises have many questions:
• How should we deliver business value quicker and cheaper with cloud?
• How should we adapt ITIL processes to the cloud and continuously improve?
• How should we coach and mentor our teams to learn and adopt best practices?
• How should we run efficient cloud operations with automation?
• How should we secure our cloud workloads and data?
• How should we architect in the cloud for agility and performance?
• How should we improve our maturity across all the cloud capabilities?
What do Enterprises Expect from CCoE
A CCoE, driven from the top by a sound cloud strategy, addresses these challenges,
develops a framework for decision making and accelerates cloud adoption.
Business
Process
People
Operations
Security
Platform
Maturity
When is a CCoE needed
Signs that indicate the need for a CCoE
1. Changing gears from POCs and dev/test workloads to real enterprise
production deployments for delivering business value
2. Looking to make key decisions regarding the operating model, before rolling
out wide scale cloud adoption
3. Moving from Project to Foundation Stage of Cloud Maturity
4. Realizing the need for a driving force at the next level down from CxO
• Prescriptive
OR
• Advisory
• Mission Charter
• Key Responsibilities
• Key Performance Indicators
Execute the actionsEstablish the tenetsChoose the approach1 3
How to setup a CCoE for Enterprise Customers
2
• Build the Team
• Assign Pilot Projects
• Define Arch Standards
• Define Ops Standards
• Share Knowledge
• Operate & Optimize
Plan Design Build & Operate
Prescriptive Approach
• Good starting point for most enterprises
adopting cloud.
• Creates standards and policies, grants
approvals, exemptions for architecture
• Controls the gates of cloud adoption and
acts as mandatory stakeholder
• Responsible for gradual, maturing cloud
adoption and phased migration with
adequate governance
Prescriptive vs Advisory CCoE
Advisory Approach
• Suits well for highly matured & cloud capable
enterprises
• Suggests best practices, resolves conflicts and
checks compliance for cloud architecture
• Acts as SMEs when needed by independent
application teams
• Helps to accelerate cloud implementation based
on application roadmaps, with minimal
governance
Establishing & Operationalizing CCoE Team
 Key experienced people from existing teams,
capable partner resources and AWS ProServe
Consultants.
 Highly approachable and easy to do business with.
 First port of call for application and business owners.
CCoE
Lead (1)
Cloud
Architect
(1)
Automation
Engineer
(1)
Security
Consultant
(1)
Operations
Admin
(1)
CCoE
Advisor /
Influencer
Cloud
Business
Office
Build the
Team
 Project can demonstrate how enterprise
applications can be architected and operated in
the cloud.
 Project can help CCoE team develop, apply and
document best practices, standards and an
evolving framework.
Establishing & Operationalizing CCoE Team
Build the Team
Assign Pilot
Projects
 Cloud Identity Access Control Policy e.g.
federated
 Account and Identity Access Management
groups and roles
 Billing and Financial Management
 Security Controls, Data Classification,
Ingress/Egress Access Rules
 Architecture Patterns & Reference Deployment
Templates
 Shared Services, QA and Production
Environments
Establishing & Operationalizing CCoE Team
The CCoE should develop architecture standards and be able to answer the question
‘How do we architect for the cloud?’
Build the Team
Assign Pilot
Projects
Define Arch
Standards
The CCoE should develop operations standard and be able to answer the question
‘How should we operate in the cloud?’
Establishing & Operationalizing CCoE Team
Platform Architecture
& Governance
Continuous
Improvement
Event & Incident
Management
Availability &
Continuity
Management
Identity & Access
Management
Application Lifecycle
Management
Provisioning &
Configuration
Management
Financial Management Reporting & AnalyticsChange Management
Resource Inventory
Management
Capacity Planning &
Forecasting
Core Operations
Functions
Business Management
Functions
Security & Control
Functions
Supporting Functions
Vendor Management
Organizational
Change Management
Security Management
Build the Team
Assign Pilot
Projects
Define Arch
Standards
Define Ops
Standards
 Build a cloud web portal e.g. wiki, web site etc.
 Identify training gaps
 Create a training plan
 Internally train and/or identify partners
 Roll out training
 Get people involved, run work shops
‘hackathons’ etc.
Establishing & Operationalizing CCoE Team
Build the Team
Assign Pilot
Projects
Define Arch
Standards
Define Ops
Standards
Share
Knowledge
 Regular project reviews and post mortems
 Create CCoE projects from feed back received
 Keep up to date with latest technologies and innovation
 Track costs
 Training
Establishing & Operationalizing CCoE Team
Build the Team
Assign Pilot
Projects
Define Arch
Standards
Define Ops
Standards
Share
Knowledge
Operate &
Improve
How to measure & improve CCoE Performance
• Set KPIs / metrics to measure progress
• Number of projects CCoE is influencing
• Number of releases per day/week/month
• Number of Service Catalog items CCoE has added
• Number of Architecture Patterns & Use Case CCoE has developed
• Number of Training Sessions CCoE has held with staff
• etc.
• Success is when business units will want to work with CCoE. Instead
of ‘Why Cloud?’, the question becomes ‘Why Not Cloud?’
Pitfalls to Avoid
✘ Do not try to boil the ocean
✘ Do not try to be master of all at once
✘ Do not automate before you ensure the process is lean.
✘ Do not bark up the wrong tree

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Setting up a Cloud Center of Excellence (CCoE) for Enterprise Customers

  • 1. Ali Asgar Juzer, Advisory Consultant AWS Professional Services Setting up a Cloud Centre of Excellence (CCoE) For Enterprise Customers
  • 2. Session Agenda 1. What is a Cloud Centre of Excellence 2. Why and when do enterprises need a CCoE 3. How to establish a CCoE 4. How to operationalize and evolve a CCoE 5. How to measure performance and continuously improve a CCoE
  • 3. What is a Cloud Centre of Excellence (CCoE) A Cloud Centre of Excellence (CCoE) is a corporate group or team that leads other employees and the organization as a whole in cloud adoption, migration and operation. Realm of CCoE: Research Evangelize Apply Lead Mentor Known by many names: • Cloud Competency Centre • Cloud Capability Centre • Cloud Knowledge Centre • Cloud Strategy & Enablement Team • Cloud Tiger Team
  • 4. What happens without CCoE Lack of communicationLack of directionLack of understanding
  • 5. What happens with CCoE • Architectural best practices • Operational best practices • Better governance and effective program management • Quicker deployment cycles • Increased collaboration within teams • Faster adoption and migration • Lower cost of IT • Better business value
  • 6. Enterprises have many questions: • How should we deliver business value quicker and cheaper with cloud? • How should we adapt ITIL processes to the cloud and continuously improve? • How should we coach and mentor our teams to learn and adopt best practices? • How should we run efficient cloud operations with automation? • How should we secure our cloud workloads and data? • How should we architect in the cloud for agility and performance? • How should we improve our maturity across all the cloud capabilities? What do Enterprises Expect from CCoE A CCoE, driven from the top by a sound cloud strategy, addresses these challenges, develops a framework for decision making and accelerates cloud adoption. Business Process People Operations Security Platform Maturity
  • 7. When is a CCoE needed Signs that indicate the need for a CCoE 1. Changing gears from POCs and dev/test workloads to real enterprise production deployments for delivering business value 2. Looking to make key decisions regarding the operating model, before rolling out wide scale cloud adoption 3. Moving from Project to Foundation Stage of Cloud Maturity 4. Realizing the need for a driving force at the next level down from CxO
  • 8. • Prescriptive OR • Advisory • Mission Charter • Key Responsibilities • Key Performance Indicators Execute the actionsEstablish the tenetsChoose the approach1 3 How to setup a CCoE for Enterprise Customers 2 • Build the Team • Assign Pilot Projects • Define Arch Standards • Define Ops Standards • Share Knowledge • Operate & Optimize Plan Design Build & Operate
  • 9. Prescriptive Approach • Good starting point for most enterprises adopting cloud. • Creates standards and policies, grants approvals, exemptions for architecture • Controls the gates of cloud adoption and acts as mandatory stakeholder • Responsible for gradual, maturing cloud adoption and phased migration with adequate governance Prescriptive vs Advisory CCoE Advisory Approach • Suits well for highly matured & cloud capable enterprises • Suggests best practices, resolves conflicts and checks compliance for cloud architecture • Acts as SMEs when needed by independent application teams • Helps to accelerate cloud implementation based on application roadmaps, with minimal governance
  • 10. Establishing & Operationalizing CCoE Team  Key experienced people from existing teams, capable partner resources and AWS ProServe Consultants.  Highly approachable and easy to do business with.  First port of call for application and business owners. CCoE Lead (1) Cloud Architect (1) Automation Engineer (1) Security Consultant (1) Operations Admin (1) CCoE Advisor / Influencer Cloud Business Office Build the Team
  • 11.  Project can demonstrate how enterprise applications can be architected and operated in the cloud.  Project can help CCoE team develop, apply and document best practices, standards and an evolving framework. Establishing & Operationalizing CCoE Team Build the Team Assign Pilot Projects
  • 12.  Cloud Identity Access Control Policy e.g. federated  Account and Identity Access Management groups and roles  Billing and Financial Management  Security Controls, Data Classification, Ingress/Egress Access Rules  Architecture Patterns & Reference Deployment Templates  Shared Services, QA and Production Environments Establishing & Operationalizing CCoE Team The CCoE should develop architecture standards and be able to answer the question ‘How do we architect for the cloud?’ Build the Team Assign Pilot Projects Define Arch Standards
  • 13. The CCoE should develop operations standard and be able to answer the question ‘How should we operate in the cloud?’ Establishing & Operationalizing CCoE Team Platform Architecture & Governance Continuous Improvement Event & Incident Management Availability & Continuity Management Identity & Access Management Application Lifecycle Management Provisioning & Configuration Management Financial Management Reporting & AnalyticsChange Management Resource Inventory Management Capacity Planning & Forecasting Core Operations Functions Business Management Functions Security & Control Functions Supporting Functions Vendor Management Organizational Change Management Security Management Build the Team Assign Pilot Projects Define Arch Standards Define Ops Standards
  • 14.  Build a cloud web portal e.g. wiki, web site etc.  Identify training gaps  Create a training plan  Internally train and/or identify partners  Roll out training  Get people involved, run work shops ‘hackathons’ etc. Establishing & Operationalizing CCoE Team Build the Team Assign Pilot Projects Define Arch Standards Define Ops Standards Share Knowledge
  • 15.  Regular project reviews and post mortems  Create CCoE projects from feed back received  Keep up to date with latest technologies and innovation  Track costs  Training Establishing & Operationalizing CCoE Team Build the Team Assign Pilot Projects Define Arch Standards Define Ops Standards Share Knowledge Operate & Improve
  • 16. How to measure & improve CCoE Performance • Set KPIs / metrics to measure progress • Number of projects CCoE is influencing • Number of releases per day/week/month • Number of Service Catalog items CCoE has added • Number of Architecture Patterns & Use Case CCoE has developed • Number of Training Sessions CCoE has held with staff • etc. • Success is when business units will want to work with CCoE. Instead of ‘Why Cloud?’, the question becomes ‘Why Not Cloud?’
  • 17. Pitfalls to Avoid ✘ Do not try to boil the ocean ✘ Do not try to be master of all at once ✘ Do not automate before you ensure the process is lean. ✘ Do not bark up the wrong tree
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