Need for Process Management in IT and ITES

Chandra Kumar Raman Lead – Quality / Master Black Belt – HP President – SPIN Chennai [email_address]

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SPIN Chennai ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],Mission & Vision

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Indian IT Industry CAGR: 21% IT-BPO Industry size $28.1 Bn $37.4 Bn $47.9 Bn $62.9 Bn $69.4 Bn $73.1 Bn The industry continues to be an export led sector with foreign providers accounting for over 30% of the total market

IT Industry Impact on Indian Economy Source: Nasscom Areas Impact Employment Creation ,[object Object],Contribution to Education ,[object Object],Diversity and Global Exposure ,[object Object],[object Object],Contribution to Exports ,[object Object]

Global IT spending ,[object Object]

Gaining laurels : Indian IT services ,[object Object]

Gartner @ Economic times Nov 28, 2008 How about the competitors India’s Outsourcing Rating Criterion Rating Language Very good Government support Excellent Labor pool Excellent Infrastructure Fair Education system Very good Cost Very good Political and Economic Environment Very good Cultural compatibility Good Global and Legal Maturity Very good Data and Intellectual property, Security and privacy Good

Our Pie in IT Outsourcing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Competition ,[object Object],[object Object],[object Object],[object Object]

Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],35 % of the Graduates only can be productively employed – Economics times

Shift in focus ,[object Object]

The world has changed ,[object Object]

Theory X ,[object Object],[object Object],[object Object],[object Object],[object Object]

Theory Y ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stake holders ,[object Object]

Customer-Organization- Employee Customer Organization Employee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mfg vs IT cost frame work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Salaries vs Profit Salaries Other OH Profit 55-60 X 18-22 Above numbers are in % Salaries Other OH Profit Say 55 25 20 Y1 55+6=61 25 14 Y2 67 25 8 Y3 73 25 2 Y4 80 25 -5

Human Errors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Is it possible to prevent ?

Why we need a process ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process : The means by which people, procedures, methods, equipment and tools are integrated to produce a desired end result ,[object Object],[object Object]

Process flow Software Engineering Process Project Management Process Software Development

[object Object],[object Object],[object Object],[object Object],[object Object],Points to Ponder

Recommendation to Shift FROM TO Any Academic Projects Projects on Emerging Technologies /Business Areas Focus merely on Technical learning Soft Skill Sheer Class-room lectures Application of Technical knowledge Academic Qualification Promotion of Additional Certifications Aligning to curriculum Forums of Industry (i.e. ASQ, SPIN , IEEE, CSI, PMI etc) Faculties to look forward to academicians To Industrialists to bring the needs to lecture hall

Models and Methodologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Driving factor : The desire to deliver added value and value for money to the customer

In Summary . . . ,[object Object],[object Object],[object Object],[object Object]

Thank you ! Coordinates: Raman Chandra Kumar [email_address] 9840712755

Need for Process Management in IT and ITES

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