aThemes Reviews

33  Excellent
TrustScore 4.5 out of 5

4.6

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Reviews4.6

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Rated 5 out of 5 stars

Great theme & support

Great theme, great support. After pinpointing an issue related to WP Rocket and JavaScript defer, they helped us locate which file was to be excluded, and they were super available as they replied to our support email only 2 hours after we reached out to them.

Date of experience: June 06, 2024


Rated 5 out of 5 stars

Good Support

Charlie is great to work with and fixed an issue on the backend of our website to better integrate with Merchant Pro. I look forward to using the other features from this plugin. There seems to be a lot of cool functions that we can use.

Date of experience: June 04, 2024

Reply from aThemes

Hi Seth,

I can't see any tickets from you in our helpdesk system. Can you please email me personally via charlie@athemes.com so I can look into this?

Update: I found your order details (still no tickets) and sent you an email directly. As I said in the email, we'd be more than happy to help with any issues you've been having with Merchant Pro. I hope to find out more about what went wrong here and how we can help you.

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Rated 5 out of 5 stars

I am a happy customer of the Sydney and…

I am a happy customer of the Sydney and new Themeum LMS themes. The themes are well thought out and comprehensive in terms of options. I am impressed with the world class support. I have learnt lot from them, they're kind and collaborative, doing what it is best for the client! I do recommend Athemes to any person or organization looking for awesome themes and top support!

Date of experience: April 05, 2024


Rated 4 out of 5 stars

The theme is very good

The theme is very good, in the last updates there have been many improvements. The technical support offers prompt response and gives solutions, precisely after the last updates I have had some errors with the theme, but every time I contact them, they give me solution.

Date of experience: April 04, 2024


Rated 5 out of 5 stars

Excellent theme support

Excellent theme support. Had an issue with a random image displaying on the right hand site of my website. The support team managed to sort this so quickly and it was a very easy fix that I would do myself, with their instructions. Many thanks. Highly recommend.

Date of experience: April 12, 2024


Rated 5 out of 5 stars

Solid theme and awesome support

I only have experience with the Botiga theme. The theme is well thought out and comprehensive in terms of options. I am impressed with the support. If something is not possible they admit it immediately and don't beat around the bush. The possible improvements are immediately put on a wish list.
Support really does its best to help just a little bit further than strictly necessary.

Date of experience: February 22, 2024

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Rated 4 out of 5 stars

The theme is excellent and customer…

The theme is excellent and customer support is fast and very helpful. I am deducting the one star as things have gone wrong after updates a couple of times. That said, AThemes customer support has fixed the errors very quickly each time. Would highly recommend.

Date of experience: January 24, 2024


Rated 5 out of 5 stars

Great customer support

Been working with Athemes for a numer of years now and they have solid products but what stands apart is their support. Always helpful and sometimes a big part of deliverance when i have a new design idea for clients. Athemes is gr8! 💥🙏👍

Date of experience: February 02, 2024

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Rated 5 out of 5 stars

the themes are awesome

the themes are awesome, elegant, and responsive, and customer support is satisfactory. the price of the pro plans are not very expensive. Good choice.

Date of experience: February 17, 2024


Rated 5 out of 5 stars

I'm a satisfied customer with the…

I'm a satisfied customer with the Sydney theme :) The look of the theme is very classy, the functionalities are very practical and evolve according to the uses of the customers. The technical support is kind, responsive, efficient and really strives for customer satisfaction.

Date of experience: April 24, 2024

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Rated 5 out of 5 stars

Supportive staff, great theme

The staff was incredibly supportive. Whenever I have a question come up (and I've had quite a few) they are quick to offer the solution I need. Not to mention, the theme is fast and sleek. I'm very happy!

Date of experience: January 25, 2024


Rated 1 out of 5 stars

Scam company

Fake company that scams people
Non existent job opening with paid work and no reply or money after work was done

Date of experience: November 10, 2023

Reply from aThemes

We get a lot of applications from developers who want to work with us. For those on our shortlist, we ask them to do a paid test task. This task has no benefit for us - we only ask candidates to do it so we can assess their coding skills. If you completed a task, sent in your work and then never heard back from us, then it's possible we missed your email.

We get hundreds of applications for every position so sometimes things might get missed in the follow up stage. If you email us again, I'm sure we'd be able to investigate further and pay you if a mistake was made.


Rated 5 out of 5 stars

Awesome theme

Awesome theme, awesome support, seriously. would definitely use again for future websites. They even help me fixing Elementor stuff. Definitely 5 stars.

Date of experience: January 25, 2024