DTA Promotion - Marketing Specialist Assignment

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This document was submitted as part of interview process for Marketing Specialist position at DTA Promotion, an Indonesian company which offers 360 degree marketing services, including ATL and BTL advertising platform.

DTA Promotion - Marketing Specialist Assignment

We are so excited to dive into the reinvention of ServiceHub together with John Currivan, GTM Enablement facilitator from HubSpot and former Customer Success Specialist! John knows ALL the advantages of ServiceHub and will share with us how to utilize the features to provide the best customer experience. We often encounter companies that simply ‘forget’ to build a customer retention strategy in their quest for new customers, and that’s a shame. Think about how much revenue lies in upsell, cross-sell, and renewals of your existing customers. Do you know exactly when your customers’ contracts need renewal? Do you have an onboarding or activation strategy to keep your customers on your platform? In this user group, we want to emphasize the importance of customer success and show you how to utilize the ServiceHub features to retain and delight your customers! Together with John, we will highlight the 3 most important elements to succeed with a customer success strategy: - Onboarding - Activation - Retention Get inspired on how to level up your Customer Success and receive expert insights from an experienced HubSpotter

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Dear Readers, Client service management encompasses a range of functions aimed at ensuring optimal client satisfaction and fostering long-term relationships. Key functions include client support, where issues and inquiries are addressed promptly and effectively, and client on boarding, which involves guiding new clients through the initial setup and integration processes. Account management is another crucial function, involving regular communication and updates to keep clients informed and engaged. Additionally, client service management involves monitoring and analyzing client feedback to continuously improve services and address any emerging needs. Overall, these functions work together to create a positive client experience and drive business growth. Here are few function explanation for better understanding. Happy learning

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