This document provides examples of well-designed blog homepages across different industries like business, design, entertainment, lifestyle, nonprofit, and technology. Each example highlights key design elements like consistent color schemes, balanced content presentation, use of images and thumbnails, and easy navigation. The conclusion emphasizes that an effective blog design focuses on layout that allows readers to easily access content according to their needs and interests, rather than just visual graphics.
The document summarizes insights from community managers in 2013 about trends, metrics, and benefits of community management. Key points include: more employees are participating in communities; popular metrics include email/ticket volume, traffic, engagement, and sentiment; emerging trends include social media adopting more community approaches and greater emphasis on growth and engagement; and benefits include cost savings, leads, faster response times, idea generation, and stronger customer relationships.
PPC (pay per click) advertising allows advertisers to only pay when someone clicks on their ad. This chapter provides an overview of PPC, how it works, who uses it, and how businesses can make it work for them. Key points:
- PPC was introduced by Google in 2000 and allows advertisers to bid on keywords and only pay when someone clicks their ad.
- Many businesses of all sizes use PPC, from large brands to small local businesses.
- To make PPC work, businesses must have a clear goal in mind like getting traffic, leads, or sales. They must also choose relevant keywords and tailor their campaign accordingly.
Haiku Deck is a presentation tool that allows users to create Haiku style slideshows. The tool encourages users to get started making their own Haiku Deck presentations which can be shared on SlideShare. In just a few sentences, it pitches the idea of using Haiku Deck to easily create visually engaging slideshows.
The document provides best practices for improving digital customer experiences. It recommends analyzing web, mobile, and operational data to find opportunities for improvement. It also suggests conducting expert reviews of digital touchpoints to identify usability issues. Additionally, the document stresses the importance of incorporating customer feedback to understand customers' needs and preferences when making design decisions. The goal is to deliver digital experiences that are useful, easy to use, and enjoyable for customers.
1) 91% of B2B marketers use content marketing, spending an average of 33% of their budgets on it. The use of tactics like research reports, videos, and mobile content are increasing.
2) Producing enough content is now the top challenge for B2B marketers, replacing producing engaging content which was the top challenge in previous years.
3) The most effective B2B content marketers allocate a higher percentage of their budget to content marketing and use more tactics and social platforms than less effective marketers.
This document discusses how content marketing has become critical for most organizations' marketing strategies. It outlines how paid, owned, and earned media are blurring together in an evolving digital landscape. Content marketing, especially using online video and social media, can help integrate these different types of media across the customer lifecycle to increase impact and ROI. However, managing content across multiple online channels and platforms poses challenges around cost, time-to-market, and measurement. Cloud-based content services can help address these challenges by enabling efficient video delivery, app development, and cross-platform analytics.
Inbound marketing is the process of helping potential customers find a company through helpful content before they are looking to purchase. It relies on creating high-quality, non-promotional content like articles, videos, and whitepapers to engage and educate prospects. When done effectively, this approach generates better results than interruptive traditional marketing by building relationships and allowing buyers to come to the company when they are ready to buy. Content must be relevant to target personas and address their challenges. Common inbound tactics include search engine optimization, social sharing, blogging, and social media engagement to spread content and visibility.
This document provides examples of well-designed blog homepages across different industries like business, design, entertainment, lifestyle, nonprofit, and technology. Each example highlights key design elements like consistent color schemes, balanced content presentation, use of images and thumbnails, and easy navigation. The conclusion emphasizes that an effective blog design focuses on layout that allows readers to easily access content according to their needs and interests, rather than just visual graphics.
The document summarizes insights from community managers in 2013 about trends, metrics, and benefits of community management. Key points include: more employees are participating in communities; popular metrics include email/ticket volume, traffic, engagement, and sentiment; emerging trends include social media adopting more community approaches and greater emphasis on growth and engagement; and benefits include cost savings, leads, faster response times, idea generation, and stronger customer relationships.
PPC (pay per click) advertising allows advertisers to only pay when someone clicks on their ad. This chapter provides an overview of PPC, how it works, who uses it, and how businesses can make it work for them. Key points:
- PPC was introduced by Google in 2000 and allows advertisers to bid on keywords and only pay when someone clicks their ad.
- Many businesses of all sizes use PPC, from large brands to small local businesses.
- To make PPC work, businesses must have a clear goal in mind like getting traffic, leads, or sales. They must also choose relevant keywords and tailor their campaign accordingly.
Haiku Deck is a presentation tool that allows users to create Haiku style slideshows. The tool encourages users to get started making their own Haiku Deck presentations which can be shared on SlideShare. In just a few sentences, it pitches the idea of using Haiku Deck to easily create visually engaging slideshows.
The document provides best practices for improving digital customer experiences. It recommends analyzing web, mobile, and operational data to find opportunities for improvement. It also suggests conducting expert reviews of digital touchpoints to identify usability issues. Additionally, the document stresses the importance of incorporating customer feedback to understand customers' needs and preferences when making design decisions. The goal is to deliver digital experiences that are useful, easy to use, and enjoyable for customers.
1) 91% of B2B marketers use content marketing, spending an average of 33% of their budgets on it. The use of tactics like research reports, videos, and mobile content are increasing.
2) Producing enough content is now the top challenge for B2B marketers, replacing producing engaging content which was the top challenge in previous years.
3) The most effective B2B content marketers allocate a higher percentage of their budget to content marketing and use more tactics and social platforms than less effective marketers.
This document discusses how content marketing has become critical for most organizations' marketing strategies. It outlines how paid, owned, and earned media are blurring together in an evolving digital landscape. Content marketing, especially using online video and social media, can help integrate these different types of media across the customer lifecycle to increase impact and ROI. However, managing content across multiple online channels and platforms poses challenges around cost, time-to-market, and measurement. Cloud-based content services can help address these challenges by enabling efficient video delivery, app development, and cross-platform analytics.
Inbound marketing is the process of helping potential customers find a company through helpful content before they are looking to purchase. It relies on creating high-quality, non-promotional content like articles, videos, and whitepapers to engage and educate prospects. When done effectively, this approach generates better results than interruptive traditional marketing by building relationships and allowing buyers to come to the company when they are ready to buy. Content must be relevant to target personas and address their challenges. Common inbound tactics include search engine optimization, social sharing, blogging, and social media engagement to spread content and visibility.
This document provides an overview of search engine optimization (SEO) best practices for getting started with an SEO campaign. It covers topics like keyword research, on-page optimization of title tags, meta descriptions, content, headings, images and navigation. It also discusses technical SEO factors such as canonical issues, XML sitemaps, and broken links. Additional tactics covered include link building, social signals, and SEO tools.
Getting Started with Marketing MeasurementC.Y Wong
This document provides an introduction to marketing metrics for B2B marketers. It discusses the importance of measurement and analytics in today's marketing world. The summary focuses on two categories of metrics: revenue metrics that demonstrate marketing's impact on revenue and profit for executives, and program metrics that gauge campaign performance for internal use. Revenue metrics track leads and opportunities through the funnel to closed deals, while program metrics benchmark activities like email opens, website traffic, and social media engagement.
The document analyzes over 11,000 Facebook advertising campaigns to provide benchmarks on key metrics like click-through rate, cost per click, cost per thousand impressions, and cost per fan. It finds that as Facebook advertising has grown, click-through rates have decreased while costs have increased. Certain factors like age, gender, education level, and using friends-of-friends targeting can impact click-through rates. The benchmarks are intended to help brands evaluate how well their own Facebook campaigns are performing compared to averages.
Combining Knowledge and Data Mining to Understand SentimentC.Y Wong
This white paper examines different approaches for sentiment analysis and summarizes the key benefits and drawbacks of each:
1. The data mining approach represents documents as numeric vectors and applies machine learning techniques to discover patterns for predicting sentiment. While capable of discovering complex patterns, it does not maintain important contextual information and provides little insight into model predictions.
2. The natural language processing (NLP) approach uses linguistic rules defined by domain experts to determine sentiment polarity. It can better capture context but requires more time to develop rules and annotate training data.
3. A hybrid approach combines the two by using data mining to discover patterns for rule development in NLP models or by incorporating linguistic features into machine learning models. This takes advantage
Best Practices from the Worlds Most Social BrandsC.Y Wong
This document provides guidance on how to scale a social media presence globally for large enterprises. It recommends first assessing the current situation to understand how many accounts exist and their level of activity. It also suggests ensuring readiness by having dedicated support and resources. The key steps include: 1) Identifying objectives for the social strategy and how audiences will be engaged; 2) Outlining the resources and phases needed, which typically takes 6-12 months; 3) Implementing the strategy through elements like branding, governance, and enablement across the organization. Effective scaling requires assessing the current state, having clear goals, and coordinating implementation globally.
This document provides an introductory guide on how to use Twitter for business. It begins with an overview of Twitter and common Twitter terminology. It then outlines 6 steps to setting up and optimizing a Twitter profile for business purposes, including signing up for an account, personalizing your company profile, starting to tweet, finding people to follow, getting people to follow you back, and engaging with your network on Twitter. The document then discusses how to use Twitter for various business objectives like marketing, PR, and customer service.
10 Awesomely Provocative Stats for Your Agency's Pitch Deck C.Y Wong
This document provides 10 statistics that could be included in an agency's pitch deck to make it more compelling. Some key stats include: posts receiving 57% fewer likes and 78% fewer comments when a brand posts twice daily; click-through rates on triggered messages being 119% higher than usual messages; and emails opens on smartphones/tablets increasing 80% in the last 6 months. The document aims to equip agencies with compelling data to strengthen their marketing proposals.
Top Five Metrics for Revenue Generation MarketersC.Y Wong
This document discusses key metrics that B2B marketers should track to measure revenue generation. It recommends tracking:
1) Number of leads produced, close rate (new customers/new leads), and revenue per new customer to understand lead generation, nurturing, and quality.
2) Adding metrics like average time to close and cost per new customer.
3) Breaking down the buying process into stages and tracking movement through each stage via funnel reporting.
This Oracle white paper provides an 8-step process for determining an effective social media mix. It advises analyzing current social media channels used, content distributed, and subscriber sizes. Channels should then be organized by formality and frequency of content. Overlapping channels should be consolidated. Gaps in reaching parts of the community should be identified and filled. A prioritization tool can help determine high-priority new initiatives. Finally, a content flow sketch maps how content moves across channels. Following this process allows optimizing the social media mix.
The Definitive Guide to Marketing AutomationC.Y Wong
This document provides an overview of marketing automation. It defines marketing automation as software that streamlines, automates, and measures marketing tasks and workflows to increase efficiency and revenue growth. The document discusses how marketing automation enables key modern marketing practices and common features of automation platforms. It also clarifies what marketing automation is not, such as only email marketing, a way to send spam, or a solution that delivers value without effort.
Strong Success Guide - 13 Cross Channel Marketing Strategies for 2013C.Y Wong
This document provides 13 strategies for cross-channel marketing in 2013. Strategy 1 discusses making email mobile-friendly and extending the mobile experience to the website. Strategy 2 recommends getting a 360-degree view of customers by collecting data from all engagement points. Strategy 3 states that attribution modeling is key to understanding how each channel contributes to success. The strategies provide tips for optimizing content, addressing auto-inbox filtering, personalizing messages, permission-based multi-channel engagement, and continuous testing.
The document discusses the six stages of the customer lifecycle: Discovery, Evaluate, Buy, Experience, Bond, and Advocate. In the Discovery stage, potential customers begin researching solutions online. The document recommends companies have a presence on social networks and a customer community to engage with potential customers and answer questions. It also discusses how customer communities can help during the Discovery stage by appearing in search results and allowing prospects to access user experiences.
1. The document provides a template for creating a digital marketing plan using the SOSTAC framework. It includes sections for conducting a situation analysis, setting objectives, developing strategies, and defining tactics.
2. The situation analysis section guides the user to analyze their customers, market, competitors, and capabilities. This informs the objective setting section, where goals and KPIs are defined based on the customer lifecycle.
3. The strategy section outlines developing strategies for targeting, positioning, the marketing mix, branding, and online presence. This leads to the tactics section which provides the details to execute the strategies.
This document provides an overview of digital influence and how businesses can identify and engage influential consumers on social media. It discusses how influence is difficult to measure precisely with social media scores alone. The document outlines an influence action plan for businesses to define desired outcomes and identify the right influencers to work with. It also provides case studies of companies experimenting with digital influence programs and a guide to available influence software tools.
This document provides guidance on developing a project management methodology using a traditional phased approach. It outlines 10 steps across the initiate and plan stages, including creating a project charter, developing a work breakdown structure, and establishing plans for scheduling, budgeting, risk management, change management, communications, and procurement. Templates are provided to complete each step and develop a formal project plan. The overall goal is to help users create a customized methodology for managing projects within their organization.
Creating a One to One Dialogue Through Social InteractionC.Y Wong
This white paper discusses how developments in social media provide opportunities for companies to better engage customers and increase conversion rates. It outlines how social activities like games and contests can build loyalty and attract new fans if they appeal to egos, target the right audience, create exciting interactions, and balance freedom with control. The paper also explains how capturing basic information from engaged fans can start a one-to-one communication stream and help convert anonymous fans into customers.
How to Multiply the Effects of Your Inbound Marketing ProgramC.Y Wong
This document discusses how to amplify the impact of an inbound marketing program. It explains that while inbound marketing alone can drive some traffic and leads, it is not sufficient as a standalone strategy and must be incorporated into an overall marketing mix to see bottom-line results. The document outlines some common misconceptions about inbound marketing, such as focusing too widely, not reaching decision makers, and facing diminishing returns. It stresses that the right content must be shared in the appropriate places and tailored to prospects' needs at different stages in the buying cycle.
This document provides guidance on local search engine optimization (SEO). It discusses optimizing title tags, metadata, address details, phone numbers, and on-page content for local SEO. It also covers official business listings on Google, Bing, and Yahoo, obtaining reviews on Google+ and other sites, directories, social media profiles, citations, and summarizes the importance of local SEO.
62 Social Media Tips from Around The WorldC.Y Wong
This document provides 62 social media tips for marketing internationally from 20 countries. It begins by explaining that being a successful international marketer requires more than just translating content and that different social media platforms are popular in different countries. It then provides 1-3 tips for using social media effectively in each of the following countries: Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Ireland, India, Italy, Japan, the Netherlands, Norway, Russia, Spain, Sweden, the United Kingdom, and the United States. The tips focus on which social networks are most popular in each country and how to best engage audiences based on their customs and behaviors.
The Key To Successful Cross-Channel MarketingC.Y Wong
The document discusses a study on cross-channel marketing conducted by Forrester Consulting. Key findings include:
1) Most marketers believe in cross-channel integration but still face challenges in understanding customer interactions across channels and managing execution.
2) Marketers rely on multiple technologies for cross-channel support but report that current tools have shortcomings like lacking cross-channel analytics and measurement.
3) Marketers were segmented into four levels of sophistication based on measurement, organization, technology use, and data capabilities. More sophisticated marketers integrate more channels and face fewer challenges.
This document provides an overview of search engine optimization (SEO) best practices for getting started with an SEO campaign. It covers topics like keyword research, on-page optimization of title tags, meta descriptions, content, headings, images and navigation. It also discusses technical SEO factors such as canonical issues, XML sitemaps, and broken links. Additional tactics covered include link building, social signals, and SEO tools.
Getting Started with Marketing MeasurementC.Y Wong
This document provides an introduction to marketing metrics for B2B marketers. It discusses the importance of measurement and analytics in today's marketing world. The summary focuses on two categories of metrics: revenue metrics that demonstrate marketing's impact on revenue and profit for executives, and program metrics that gauge campaign performance for internal use. Revenue metrics track leads and opportunities through the funnel to closed deals, while program metrics benchmark activities like email opens, website traffic, and social media engagement.
The document analyzes over 11,000 Facebook advertising campaigns to provide benchmarks on key metrics like click-through rate, cost per click, cost per thousand impressions, and cost per fan. It finds that as Facebook advertising has grown, click-through rates have decreased while costs have increased. Certain factors like age, gender, education level, and using friends-of-friends targeting can impact click-through rates. The benchmarks are intended to help brands evaluate how well their own Facebook campaigns are performing compared to averages.
Combining Knowledge and Data Mining to Understand SentimentC.Y Wong
This white paper examines different approaches for sentiment analysis and summarizes the key benefits and drawbacks of each:
1. The data mining approach represents documents as numeric vectors and applies machine learning techniques to discover patterns for predicting sentiment. While capable of discovering complex patterns, it does not maintain important contextual information and provides little insight into model predictions.
2. The natural language processing (NLP) approach uses linguistic rules defined by domain experts to determine sentiment polarity. It can better capture context but requires more time to develop rules and annotate training data.
3. A hybrid approach combines the two by using data mining to discover patterns for rule development in NLP models or by incorporating linguistic features into machine learning models. This takes advantage
Best Practices from the Worlds Most Social BrandsC.Y Wong
This document provides guidance on how to scale a social media presence globally for large enterprises. It recommends first assessing the current situation to understand how many accounts exist and their level of activity. It also suggests ensuring readiness by having dedicated support and resources. The key steps include: 1) Identifying objectives for the social strategy and how audiences will be engaged; 2) Outlining the resources and phases needed, which typically takes 6-12 months; 3) Implementing the strategy through elements like branding, governance, and enablement across the organization. Effective scaling requires assessing the current state, having clear goals, and coordinating implementation globally.
This document provides an introductory guide on how to use Twitter for business. It begins with an overview of Twitter and common Twitter terminology. It then outlines 6 steps to setting up and optimizing a Twitter profile for business purposes, including signing up for an account, personalizing your company profile, starting to tweet, finding people to follow, getting people to follow you back, and engaging with your network on Twitter. The document then discusses how to use Twitter for various business objectives like marketing, PR, and customer service.
10 Awesomely Provocative Stats for Your Agency's Pitch Deck C.Y Wong
This document provides 10 statistics that could be included in an agency's pitch deck to make it more compelling. Some key stats include: posts receiving 57% fewer likes and 78% fewer comments when a brand posts twice daily; click-through rates on triggered messages being 119% higher than usual messages; and emails opens on smartphones/tablets increasing 80% in the last 6 months. The document aims to equip agencies with compelling data to strengthen their marketing proposals.
Top Five Metrics for Revenue Generation MarketersC.Y Wong
This document discusses key metrics that B2B marketers should track to measure revenue generation. It recommends tracking:
1) Number of leads produced, close rate (new customers/new leads), and revenue per new customer to understand lead generation, nurturing, and quality.
2) Adding metrics like average time to close and cost per new customer.
3) Breaking down the buying process into stages and tracking movement through each stage via funnel reporting.
This Oracle white paper provides an 8-step process for determining an effective social media mix. It advises analyzing current social media channels used, content distributed, and subscriber sizes. Channels should then be organized by formality and frequency of content. Overlapping channels should be consolidated. Gaps in reaching parts of the community should be identified and filled. A prioritization tool can help determine high-priority new initiatives. Finally, a content flow sketch maps how content moves across channels. Following this process allows optimizing the social media mix.
The Definitive Guide to Marketing AutomationC.Y Wong
This document provides an overview of marketing automation. It defines marketing automation as software that streamlines, automates, and measures marketing tasks and workflows to increase efficiency and revenue growth. The document discusses how marketing automation enables key modern marketing practices and common features of automation platforms. It also clarifies what marketing automation is not, such as only email marketing, a way to send spam, or a solution that delivers value without effort.
Strong Success Guide - 13 Cross Channel Marketing Strategies for 2013C.Y Wong
This document provides 13 strategies for cross-channel marketing in 2013. Strategy 1 discusses making email mobile-friendly and extending the mobile experience to the website. Strategy 2 recommends getting a 360-degree view of customers by collecting data from all engagement points. Strategy 3 states that attribution modeling is key to understanding how each channel contributes to success. The strategies provide tips for optimizing content, addressing auto-inbox filtering, personalizing messages, permission-based multi-channel engagement, and continuous testing.
The document discusses the six stages of the customer lifecycle: Discovery, Evaluate, Buy, Experience, Bond, and Advocate. In the Discovery stage, potential customers begin researching solutions online. The document recommends companies have a presence on social networks and a customer community to engage with potential customers and answer questions. It also discusses how customer communities can help during the Discovery stage by appearing in search results and allowing prospects to access user experiences.
1. The document provides a template for creating a digital marketing plan using the SOSTAC framework. It includes sections for conducting a situation analysis, setting objectives, developing strategies, and defining tactics.
2. The situation analysis section guides the user to analyze their customers, market, competitors, and capabilities. This informs the objective setting section, where goals and KPIs are defined based on the customer lifecycle.
3. The strategy section outlines developing strategies for targeting, positioning, the marketing mix, branding, and online presence. This leads to the tactics section which provides the details to execute the strategies.
This document provides an overview of digital influence and how businesses can identify and engage influential consumers on social media. It discusses how influence is difficult to measure precisely with social media scores alone. The document outlines an influence action plan for businesses to define desired outcomes and identify the right influencers to work with. It also provides case studies of companies experimenting with digital influence programs and a guide to available influence software tools.
This document provides guidance on developing a project management methodology using a traditional phased approach. It outlines 10 steps across the initiate and plan stages, including creating a project charter, developing a work breakdown structure, and establishing plans for scheduling, budgeting, risk management, change management, communications, and procurement. Templates are provided to complete each step and develop a formal project plan. The overall goal is to help users create a customized methodology for managing projects within their organization.
Creating a One to One Dialogue Through Social InteractionC.Y Wong
This white paper discusses how developments in social media provide opportunities for companies to better engage customers and increase conversion rates. It outlines how social activities like games and contests can build loyalty and attract new fans if they appeal to egos, target the right audience, create exciting interactions, and balance freedom with control. The paper also explains how capturing basic information from engaged fans can start a one-to-one communication stream and help convert anonymous fans into customers.
How to Multiply the Effects of Your Inbound Marketing ProgramC.Y Wong
This document discusses how to amplify the impact of an inbound marketing program. It explains that while inbound marketing alone can drive some traffic and leads, it is not sufficient as a standalone strategy and must be incorporated into an overall marketing mix to see bottom-line results. The document outlines some common misconceptions about inbound marketing, such as focusing too widely, not reaching decision makers, and facing diminishing returns. It stresses that the right content must be shared in the appropriate places and tailored to prospects' needs at different stages in the buying cycle.
This document provides guidance on local search engine optimization (SEO). It discusses optimizing title tags, metadata, address details, phone numbers, and on-page content for local SEO. It also covers official business listings on Google, Bing, and Yahoo, obtaining reviews on Google+ and other sites, directories, social media profiles, citations, and summarizes the importance of local SEO.
62 Social Media Tips from Around The WorldC.Y Wong
This document provides 62 social media tips for marketing internationally from 20 countries. It begins by explaining that being a successful international marketer requires more than just translating content and that different social media platforms are popular in different countries. It then provides 1-3 tips for using social media effectively in each of the following countries: Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Ireland, India, Italy, Japan, the Netherlands, Norway, Russia, Spain, Sweden, the United Kingdom, and the United States. The tips focus on which social networks are most popular in each country and how to best engage audiences based on their customs and behaviors.
The Key To Successful Cross-Channel MarketingC.Y Wong
The document discusses a study on cross-channel marketing conducted by Forrester Consulting. Key findings include:
1) Most marketers believe in cross-channel integration but still face challenges in understanding customer interactions across channels and managing execution.
2) Marketers rely on multiple technologies for cross-channel support but report that current tools have shortcomings like lacking cross-channel analytics and measurement.
3) Marketers were segmented into four levels of sophistication based on measurement, organization, technology use, and data capabilities. More sophisticated marketers integrate more channels and face fewer challenges.
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