Our client, a growing construction services provider in Charlotte, is seeking an Customer Service Representative with strong administrative assistance experience to join their team
Essential Functions
Customer Service duties
Handle incoming calls, emails, and company related correspondence daily, including customer inquiries and complaints, routing inquiries/requests to appropriate individual/department for response, following up and providing any coordination necessary to ensure response occurs in timely, efficient manner
Assist customers with immediate needs and help employees with tasks related to customer requests
Assist with AR
Track paperwork, process new work/projects, change the status of work/projects, complete CUs, create invoices for all jobs and keep a detailed record of start and end dates in a separate log
Working on and submitting proposals
Perform other duties as required and/or assigned
Assist and support field management on projects and daily business needs
Minimum Qualifications
3 years of related clerical or administrative experience related to work orders and invoice processing
Abilities to perform duties associated with scheduling, prioritizing work orders, and payroll
Ability to establish and maintain strong relationships and deliver exceptional customer service experience to both internal and external customers
Ability to effectively take action to solve problems while exhibiting sound judgement
Excellent written and verbal communication skills
Ability to be results-oriented, taking initiative to make things happen, accept accountability, and have a “can do” attitude
Advanced proficiency in Microsoft Office applications
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Internet Publishing
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