Community Manager

Job Description

The Community Manager is an integral role within the organization and serves as a pillar for the Homeowners Associations we serve. The incumbent is responsible for effectively building and sustaining relationships with HOA Board Members within their assigned portfolio. Community Managers must have strong communication and interpersonal skills to positively deliver top quality community management services to the Associations we service. The incumbent will be responsible for attending board meetings, conducting periodic site visits (to include walking sites) and work directly with the Board of Directors / Trustees and the residents of the communities. This position reports to the Director of Operations and works under the guidance of the Community Management Division Leader for the assigned region. Gaining a comprehensive understanding of each Association’s governing documents, as well as State Specific Laws regarding Non-Profit Corporations and Owner associations, property management contracts, financials, and the specific needs of Associations is a key requirement of the role.

Essential Duties And Responsibilities

The following duties and responsibilities, but not limited to, are required.

Communications Management

Documents, interviews, and assists residents regarding complaints about direct employees and vendor staff conduct.

Provides monthly management report to Board of Directors with recommendations, as appropriate, to enhance community appearance values, and promote harmony among residents. Matters addressed: include financials, work orders, open tasks, status updates, inspections, compliance issues and advising Board of Directors.

Meeting Management

Prepares for and attends Board meetings, annual meetings, or special meetings of the association and its members, including preparing meeting notices in compliance with governing documents, financial reports, assisting with voting, submission and collection of ballots, rules of order, and other matters pertaining to meeting oversight.

Finance Management

• Prepares annual draft budgets and obtains approval from board members. Ensures accurate billing of assessments for the assigned portfolio.
  
  

Documentation Management

Assists in process of amending association governing documents.

Assists condo associations in obtaining FHA approvals (through a third party) by providing the required documentation.

Vendor Management

Reviews vendor invoices before payment, compares vendor expenses to budget, noting trends and indications of problems and addressing concerns with the association board of directors.

Solicits bids for maintenance and construction projects, participates in the selection of contractors and vendors, evaluates prospective vendors/contractors, makes recommendations to association, works with local governmental agencies to ensure compliance with local/state requirements, acts as liaison between Association and general contractor during construction projects.

With prior Board of Director approval, utilizes knowledge of association’s rules and requirements to prepare Requests for Proposals (RFP’s) to prospective outside vendors, reviews service contracts for furnishing of landscape maintenance, janitorial and maintenance services, water, electricity, gas, telephone, pool maintenance, exterminator service, repairs or reconstruction of structural improvements, preventative maintenance, and such other services deemed to be in the best interests of the associations in order to administer the association in a first class manner in accordance with the Declarations and applicable Laws (e.g., ADA-required modifications).

Identify prospective association vendors. Solicit, review and present bids to the Association for approval. Manage vendor relationships on behalf of Association, acting as liaison between vendors and association.

Project Management

Works in conjunction with association board to determine long-term needs regarding capital improvements, infrastructure, and related items, analyze budget to prepare for future expenditures, determine limits of association responsibility for future improvements, ensure that Association’s future decisions are consistent with association’s reserve study. If no reserve study exists, consistently encourage clients to obtain such.

Processes and tracks all architectural requests by homeowners, including a cursory review of all requests for architectural changes for compliance with Association governing documents, rules, and architectural restrictions prior to submission to community committees. Periodic on-site assessments of large expenditure community projects.

Inspects community and facilities in order to determine maintenance and security needs. Prepares list of action items for presentation to association board.

Incident Management

Principally responsible for preparation of reports and insurance claims for damages to Association property, including evaluation and assessment of damage, estimating cost of repairs, reviewing applicable insurance policies and recommending appropriate course of action to association with respect to claim-filing, and ensures repairs are made in accordance with the Board of Director’s approval.

Investigates and makes full report of all accidents or claims of property damage or personal injury involving or related to the common elements or properties owned or operated by the Association, including damage or destruction to common elements.

Compliance Management

Monitors compliance with rules and regulations of the association, works in cooperation with Compliance Inspector (if applicable) by providing assistance and knowledge of association rules to identify violations, schedules violation hearings, may be required to act/testify on behalf of Association in court proceedings as necessary, works directly with board of directors for clarification of any vague or ambiguous covenants.

Must be knowledgeable of collection processes as well as State/Federal collection laws and may be required to testify on association’s behalf in the event of any mandated court action or appearances as needed.

Requirements:

Must have reliable transportation and ability to visit communities on regular basis (During business hours, after hours, nights, weekends, as dictated by the needs of the community.)

Strong communication and organizational skills

Detail oriented

Excellent time management

Customer Service Skills

Ability to prioritize.

Excellent verbal and written skills

Ability to multi-task and produce exceptional results from vendor contracts.

Must represent the organization in a positive and professional manner.

Works well in a team environment with a diverse group of people.

Qualification And Experience

Associate degree; or equivalent from a two-year college or technical school; or 3 or more year’s related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

40-hour work week typically 8:00 A.M. – 5:00 P.M. Monday through Friday. Work week may require after hours and weekend work/meetings and the ability to respond to on-call requests to respond to emergencies.

Will involve travel to sites, attendance in community meetings during and after hours, walking sites and inspecting properties on an on-going weekly and monthly basis. with exposure to normal safety hazards associated with traveling in conjunction with property management.

Safety Hazards:

Minimal. General office working conditions.

This job description does not list all the duties of the job. You may be asked by managers or directors to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management reserves the right to revise this job description at any time. The job description is not a contract for employment, and either you of the employer may terminate employment at any time, for any reason.

Company Description

Community Association Management is a premier association management company serving HOAs, POA, condo associations, townhome associations, amenity associations, and business associations throughout North and South Carolina. Our team of credentialed professionals and industry specialists provides proven solutions and innovative management services.

We are an innovative community association management company that provides sound guidance, flexible solutions, and exceptional service. WE are looking for individuals that themselves to a standard of excellence. If that sounds like you, we encourage you to apply.

Community Association Management is a premier association management company serving HOAs, POA, condo associations, townhome associations, amenity associations, and business associations throughout North and South Carolina. Our team of credentialed professionals and industry specialists provides proven solutions and innovative management services. We are an innovative community association management company that provides sound guidance, flexible solutions, and exceptional service. WE are looking for individuals that themselves to a standard of excellence. If that sounds like you, we encourage you to apply.